The Nigerian Communications Commission (NCC) has mandated mobile network operators to compensate subscribers in areas where service quality fails to meet prescribed standards.
In a statement, Nnenna Ukoha, Head of Public Affairs at the commission, explained that affected users will receive airtime credits based on their average spending and their location within local government areas experiencing service disruptions.
“Subscribers should not bear the burden when operators fail to deliver expected service standards,” the commission stated.
This initiative forms part of the NCC’s broader consumer-focused regulatory approach, placing subscribers at the heart of Nigeria’s telecommunications ecosystem. Poor network quality, the commission noted, affects productivity, commerce, and public confidence in communications services.
Additionally, the NCC has directed Tower Companies, owners of critical infrastructure such as masts, to reinvest fineslevied against them into measurable infrastructure improvements to enhance network performance.
“The commission will continue to ensure that operators invest in network resilience, capacity expansion, and infrastructure upgrades to meet rising demand,” the statement added.
The regulator affirmed its commitment to fairness, transparency, and accountability, ensuring subscribers receive the quality of service they are entitled to.
