First City Monument Bank (FCMB) has restated its commitment to attain the highest level of customer advocacy by leveraging on its solid business models, bespoke solutions and excellent service delivery.
The bank gave the assurance in a statement to celebrate this year’s international Customer Service Week, holding from October 7 to 11, 2019, across its 206 branches in Nigeria. The theme of the celebration is, ‘The Magic of Service.
FCMB said this year’s Customer Service Week promises to be exciting and memorable as it offers another opportunity to further connect, engage and appreciate customers for their unbridled loyalty and patronage in the last 37 years that the lender was founded.
The highlight of the week-long activities lined-up include a ‘special thank you’ message to customers nationwide and a plan by the Managing Director, Mr. Adam Nuru, to directly speak to as many FCMB customers as possible.
The Divisional Head, Service Management and Technology, FCMB, Mr. Kayode Adigun said, “for us at FCMB, the theme of this year`s celebration is very significant as the concept of customer service is embedded in our corporate identity which is reflected in our core values – Execution, Professionalism, Innovation and Customer focus (EPIC).”
FCMB said so far, thousands of customers have won cash and other prizes, ranging from N1 million to N2m, free trips to China, television and power generating sets and laptops, among others.
